Sam's Club - Scarborough, ME
posted 3 months ago
As a Member Service Associate at Sam's Club, you will play a crucial role in providing exceptional service to our members. Your primary responsibility will be to acknowledge members as they enter the store, identify their needs, and assist them with their purchasing decisions. This includes locating merchandise, resolving any issues or concerns they may have, and promoting the company's products and services. You will operate hardware such as cash registers and related equipment, processing member purchases efficiently and assisting with payments, returns, refunds, and exchanges according to the appropriate procedures for different membership and payment types. In addition to general member service, you will also be responsible for providing Pharmacy products and services in accordance with company policies. This includes assisting with the processing of prescription and over-the-counter (OTC) orders, stocking and securing Pharmacy supplies, entering prescription information, and maintaining all required documentation. You will receive and stock merchandise in the Pharmacy area, ensuring that it is organized and maintained according to company procedures. This role requires you to complete work assignments and priorities by utilizing company policies, data, and resources effectively. Collaboration with managers, co-workers, customers, and other business partners is essential to identify priorities, deadlines, and expectations, and to communicate progress and information effectively. You will also be expected to comply with company policies, procedures, and standards of ethics and integrity. This includes implementing related action plans and utilizing the Open Door Policy in executing business processes. At Sam's Club, we are committed to offering competitive pay and performance-based bonus awards, along with a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Our health benefits include medical, vision, and dental coverage, while financial benefits encompass a 401(k) plan, stock purchase options, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement leave, jury duty, and voting leave. You will also receive PTO and/or PPTO that can be used for various purposes, with the amount depending on your job classification and length of employment. Additionally, we offer short-term and long-term disability, company discounts, Military Leave Pay, and reimbursement for adoption and surrogacy expenses. Our Live Better U program provides education benefits for associates, covering tuition, books, and fees for various educational programs. Eligibility for some benefits may depend on your job classification and length of employment, and benefits are subject to change based on specific plan terms.