Sam's Club - Newington, CT
posted 3 months ago
As a Member Service Associate at Sam's Club, you will play a crucial role in providing exceptional service to our members. Your primary responsibility will be to acknowledge members as they enter the store, identify their needs, and assist them with their purchasing decisions. This includes locating merchandise, resolving any issues or concerns, and promoting the company's products and services. You will operate hardware such as cash registers and related equipment, processing member purchases efficiently while assisting with payments, returns, refunds, and exchanges according to the appropriate procedures for different membership and payment types. In addition to general member service, you will also be responsible for providing Pharmacy products and services in accordance with company policies. This involves assisting with the processing of prescription and over-the-counter (OTC) orders, stocking and securing Pharmacy supplies, entering prescription information, and maintaining all necessary paperwork and documentation. You will receive and stock merchandise in the Pharmacy area, ensuring that it is organized and maintained according to company procedures. This includes utilizing equipment appropriately and completing all required logs and documentation. Your role will also require you to complete work assignments and priorities by leveraging company policies, data, and resources. Collaboration with managers, co-workers, customers, and other business partners will be essential as you identify priorities, deadlines, and expectations. You will carry out tasks, communicate progress, and recommend ways to address improvement opportunities while adapting to changes and feedback. Compliance with company policies, procedures, and standards of ethics and integrity is paramount, and you will implement related action plans and utilize the Open Door Policy in executing business processes.