Sam's Club - Kansas City, KS
posted 3 months ago
As a Member Service Associate at Sam's Club, you will play a crucial role in providing exceptional service to our members. Your primary responsibility will be to acknowledge members as they enter the store, identify their needs, and assist them with their purchasing decisions. This includes locating merchandise, resolving any issues or concerns, and promoting the company's products and services. You will operate hardware such as cash registers and related equipment, processing member purchases efficiently and assisting with payments, returns, refunds, and exchanges according to the appropriate procedures for different membership and payment types. In addition to general member service, you will also be responsible for providing Pharmacy products and services in accordance with company policies. This involves assisting with the processing of prescription and over-the-counter (OTC) orders, stocking and securing Pharmacy supplies, entering prescription information, and maintaining all necessary paperwork and documentation. You will receive and stock merchandise in the Pharmacy area, ensuring that it is organized and maintained according to company procedures. Your role will require you to complete work assignments and priorities by utilizing company policies, data, and resources, collaborating with managers, co-workers, and customers to identify priorities and deadlines, and adapting to changes and feedback. Compliance with company policies, procedures, and standards of ethics and integrity is essential. You will implement related action plans and utilize the Open Door Policy in executing business processes. At Sam's Club, we value our associates and offer competitive pay along with performance-based bonus awards and a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. This includes health benefits such as medical, vision, and dental coverage, as well as financial benefits like a 401(k) plan, stock purchase options, and company-paid life insurance. Paid time off benefits encompass PTO, parental leave, family care leave, bereavement, jury duty, and voting, with additional PTO and/or PPTO available for vacation, sick leave, and holidays. Furthermore, we provide short-term and long-term disability benefits, company discounts, Military Leave Pay, and reimbursement for adoption and surrogacy expenses. Our Live Better U program offers education benefits for associates, covering tuition, books, and fees for various educational programs. Eligibility for benefits may vary based on job classification and length of employment, and all benefits are subject to change based on specific plan terms.