Sam's Club - Franklin, TN
posted 3 months ago
As a Member Service Associate at Sam's Club, you will play a vital role in providing exceptional service to our members. Your primary responsibility will be to acknowledge members as they enter the store, identify their needs, and assist them with their purchasing decisions. This includes locating merchandise, resolving any issues or concerns, and promoting the company's products and services. You will operate hardware such as cash registers and related equipment, processing member purchases efficiently while assisting with payments, returns, refunds, and exchanges according to the appropriate procedures for different membership and payment types. In addition to general member service, you will be responsible for providing Pharmacy products and services in accordance with company policies. This includes assisting with the processing of prescription and over-the-counter (OTC) orders, stocking and securing Pharmacy supplies, entering prescription information, and maintaining all required documentation. You will also receive and stock merchandise in the Pharmacy area, ensuring that it is organized and maintained according to company procedures. Your ability to complete work assignments and prioritize tasks will be essential, as you will need to collaborate with managers, co-workers, and customers to meet deadlines and expectations. Compliance with company policies, procedures, and standards of ethics and integrity is crucial in this role. You will implement related action plans and utilize the Open Door Policy to address any concerns. At Sam's Club, we are committed to offering competitive pay and performance-based bonuses, along with a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Join us in our mission to help our members save money and live better, while also creating a fulfilling career for yourself.