(USA) Principal, UX Designer, Content - Conversational Experiences

$143,000 - $286,000/Yr

Walmart - San Bruno, CA

Full-time - Senior

San Bruno, CA

General Merchandise Retailers

About the position

As a Principal UX Content Designer for Conversational Experiences at Walmart, you will lead the design vision for customer and assistant interactions, utilizing your expertise in natural language understanding (NLU), natural language processing (NLP), and generative AI. You will collaborate with cross-functional teams to create intuitive and accessible experiences, while also facilitating workshops and aligning stakeholders. This role is pivotal in shaping the future of retail by enhancing the way customers engage with Walmart's products and services.

Responsibilities

• Set the vision for customer and assistant experiences in conversational design.
• Collaborate with cross-functional partners to create concepts and frameworks.
• Facilitate conversations and run design sprints to leverage collective creativity.
• Present design rationale and vision to stakeholders and leadership.
• Craft intuitive and accessible experiences that balance business and technology considerations.
• Lead a program of work and ensure seamless collaboration with partners during delivery.
• Solicit feedback from peers and stakeholders throughout the design lifecycle.
• Engage design research teams to inform design decisions with insights.
• Rapidly prototype and experiment in a fast-paced environment.
• Create scalable experiences in partnership with the Design Systems team.

Requirements

• Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area with 5 years of experience in UI/UX, or 7 years of experience in a related area.
• Experience with NLU, IVR, or generative AI models.
• Strong communication skills, both written and verbal.
• Demonstrable track record of successful product delivery in a fast-paced environment.
• Ability to multitask and adapt to changing priorities.

Nice-to-haves

• Master's degree in UI/UX Design, Interactive and Visual Design, or related area.
• Design certification (e.g., IDEOU - Foundations in Design Thinking Certificate).
• Experience in conversation design, UX content, or copywriting with a strong portfolio.
• Knowledge of accessibility best practices and WCAG standards.

Benefits

• Paid jury duty
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Military leave
• Paid time off
• Family leave
• Parental leave
• Vision insurance
• Life insurance
• Paid sick time