USA Regional Manager Ciclismo Classico

Ciclismo Classico • Arlington, MA

297d

About The Position

This mid-level position is the ideal choice for someone with a love of bicycle travel, and with solid project management, budgeting, field operations and customer service experience. The Region Director based in the Northeast collaborates with Ciclismo Classico's founder and director Lauren Hefferon to conceive and plan a portfolio of trip itineraries, and acts as the sales and planning expert for the Northeast USA. If you have excelled as a bicycle tour guide / trip and operations manager, like being a jack (or jane) of all trades and have strong skills in operations, managing and administering projects, orchestrating the movements of people and bikes, and ensuring the expectations of guests are exceeded, this job is for you! It's the next big step up from being a tour guide to running the back and front end of a growing bicycle tour division. You will learn everything about the planning and running of a bicycle tour and will also be involved with guide hiring, the trip design, scouting and guiding a few tours to get a flavor of the clients and to understand the flow and flavor of our Ciclismo Classico tours. If you're ready for responsibility as key member in the growth of a new Domestic Bicycle Tour division of Ciclismo Classico then we look forward to hearing from you.

Requirements

• 5+ years professional travel experience, with a mix of operational and administrative functions
• Proven ability to work independently and as part of a close-knit team
• Ability to understand and improve systems while keeping the details straight
• Strong proficiency with office software including Excel, Word and calendars
• Tact and the ability to build good relationships across geographic and cultural boundaries
• Proven leadership abilities
• Good written and verbal communication and analytical skills
• Impeccable attention to detail
• Love of multi-tasking and managing many details
• Understanding of small business-building systems
• Bicycle tour operator and/or professional bike guiding experience

Nice To Haves

• Bicycle Mechanical expertise
• Problem solver
• Demonstrated commitment to sustainability
• Thrives in a fast-paced work environment

Responsibilities

• Administration of trips and keeping trip budgets on time and accurately
• Logistics of operations
• Guest sales and services delivery
• Facilitate the smooth functioning of the operating season
• Make hotel and van reservations
• Budgeting and preparing the annual operating calendar
• Prepping the bikes and guides for the season
• Coordinating the logistics of bikes and supplies
• Creating public documents involving trip logistics
• Creating crew resource materials and training on new systems
• Interface with bicycle tour operators partners
• Manage to a budget and ensure proper fiscal management of the trips
• Reach out to potential domestic tour guests
• Enroll guests and ensure trips exceed guest expectations
• Gather and analyze feedback
• Oversee aspects of guest services delivery
• Responsible for some areas of company administration, including insurance and office suppliers
• Perform management functions for complex projects

Benefits

• Competitive salary with commissions and year-end bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Number of Employees: 51-100 employees