(USA) Senior Manager, Program Management, Workplace Hospitality - Booking Coordination

$80,000 - $155,000/Yr

Walmart - Bentonville, AR

Part-time,Full-time - Mid Level

Bentonville, AR

General Merchandise Retailers

About the position

The Workplace Hospitality team is dedicated to providing exceptional customer service within a world-class corporate environment. This team plays a crucial role in facilitating and enhancing associate experiences, ensuring connections to teams, workplaces, and moments that celebrate the company's culture and purpose. The Sr. Program Manager, Workplace Hospitality will be a key member of the Walmart Corporate Real Estate team, primarily responsible for managing space booking requests and assisting clients and business groups with their requirements for space usage, including catering, logistics, and AV support. This role is highly visible at the Home Office campus in Bentonville, which includes Sam Walton Hall, Neighborhood Meeting rooms, and Helen's Amphitheatre. In this position, you will develop and manage a best-in-class, streamlined, data-driven meeting room booking process for the Corporate Real Estate portfolio, adapting and implementing it globally. You will lead, mentor, and develop a diverse team of hospitality professionals, fostering a positive work environment that encourages teamwork and high performance. Your responsibilities will include overseeing daily operations of offered services, ensuring compliance with company policies and standards, and maintaining business-ready spaces daily. You will review client intake forms, identify and secure spaces, and coordinate additional details with clients, promptly responding to any issues that may arise before, during, or after events. You will also be responsible for executing events, meetings, and space activations, maintaining inventory, and evaluating the use of each space to propose enhancements or changes. Addressing client feedback and resolving issues promptly will be essential to enhance satisfaction. You will evaluate event performance and outcomes, providing feedback and reports, and develop initiatives to improve guest engagement and loyalty. Collaboration with the Facilities Management team will be necessary to resolve tenant work orders regarding workplace operations and maintenance. Additionally, you will monitor budgets, financial performance, and resource allocation, leveraging both qualitative and quantitative data to continually enhance the associate experience. Developing marketing and business plans to maximize space utilization across larger bookable spaces will also be part of your role, along with regular check-ins with key vendors to provide feedback and receive training on new or updated products and services.

Responsibilities

• Develop and manage a streamlined, data-driven meeting room booking process for the Corporate Real Estate portfolio.
• Lead, mentor, and develop a diverse team of hospitality professionals.
• Oversee daily operations of offered services, ensuring compliance with company policies and standards.
• Ensure that buildings and spaces are business-ready daily, including cleanliness and functionality.
• Review client intake forms, identifying and securing spaces for events.
• Promptly respond to and coordinate additional details with clients regarding their requests.
• Troubleshoot and resolve any issues that arise before, during, or after events.
• Onsite execution of events, meetings, and space activations.
• Maintain inventory and best use case types for spaces.
• Evaluate uses of each space and propose enhancements or changes based on feedback.
• Address client feedback and resolve issues promptly to enhance satisfaction.
• Evaluate event performance and outcomes, providing feedback and reports.
• Develop and implement initiatives to improve guest engagement and loyalty.
• Collaborate with the Facilities Management team to resolve tenant work orders regarding workplace operations and maintenance.
• Monitor and control budgets, financial performance, and resource allocation.
• Leverage qualitative and quantitative data to enhance the associate experience.
• Develop marketing and business plans to maximize space utilization across larger bookable spaces.
• Communicate effectively with stakeholders, including vendors, staff, and management.
• Manage key relationships for catering, logistics, AV support, etc.

Requirements

• Bachelor's degree OR 5+ years in hospitality or event booking leadership role.
• Experience in event sales, execution, or related fields.
• Experienced people manager with project management experience or certification (PMP).
• Strong time management skills and ability to manage competing demands.
• Knowledge of event management processes and procedures.
• Clear, concise, and confident communication skills.

Nice-to-haves

• Dedication to teaching and coaching others.
• Confidence to speak to large groups and crowds.
• Creative eye for opportunities and innovative ideas.
• Thoughtful, disciplined, and able to manage multiple workstreams.
• Desire to leverage technology to streamline and enhance day-to-day operations.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability coverage.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.