(USA) SENIOR MANAGER, TECHNOLOGY OPERATIONS

$117,000 - $234,000/Yr

Walmart - Sunnyvale, CA

Full-time - Mid Level

Sunnyvale, CA

General Merchandise Retailers

About the position

The Senior Manager for Customer Preferences, Privacy Program Operations at Walmart is responsible for implementing and managing a unified business strategy focused on customer data privacy. This role aims to enhance customer trust through the development of privacy-driven experiences while ensuring compliance with regulatory requirements. The position involves collaboration with various teams to create a comprehensive understanding of customer preferences and to streamline processes related to data privacy.

Responsibilities

• Design and lead a comprehensive data privacy strategy aligned with business objectives.
• Collaborate with cross-functional teams to integrate customer focus in product design and compliance.
• Translate program goals into business cases and financial impact assessments.
• Define deliverables and schedules for managing multiple projects within the privacy program.
• Develop business cases for privacy experiences that prioritize customer trust and regulatory compliance.
• Drive execution of business plans by identifying customer and operational needs.
• Support technology stakeholders in resolving complex issues between front end and back end.
• Prepare clear and concise executive reports and communications.
• Create privacy-related content, including customer-facing policies and internal training resources.
• Manage budgets for internal and external resources and monitor delivery schedules.
• Track program progress and develop forecasts to mitigate risks.
• Build collaborative relationships with stakeholders and influence actions with sound recommendations.

Requirements

• Bachelor's degree required; MBA strongly preferred in relevant fields.
• 5+ years of experience in project/program management or related areas.
• Background in compliance, legal, or business administration.
• Strong analytical and problem-solving skills with sound business judgment.
• Excellent oral and written communication skills with proven ability to influence others.
• Experience in developing and executing successful programs globally.
• Strong understanding of industry trends and emerging technologies in retail and data privacy.

Nice-to-haves

• Master's degree in relevant fields with 4 years of experience in project management.
• Knowledge of creating inclusive digital experiences and implementing accessibility standards.

Benefits

• 401(k) match
• Stock purchase plan
• Paid maternity and parental leave
• Paid time off (PTO)
• Multiple health plans
• Short-term and long-term disability
• Company discounts
• Adoption and surrogacy expense reimbursement
• Live Better U education benefit program