(USA) Staff, Content Strategist - API Technical Wr...

$143,000 - $286,000/Yr

Walmart - Sunnyvale, CA

Full-time - Mid Level

Hybrid - Sunnyvale, CA

General Merchandise Retailers

About the position

The position at Walmart Global Tech involves creating and managing technical documentation for API products. This role is essential in supporting a global team by ensuring that documentation is clear, accurate, and user-friendly. The candidate will work closely with various teams to identify content needs and produce high-quality documentation that enhances the user experience. This hybrid role is based in Sunnyvale, California, and requires a blend of technical skills, project management, and communication abilities.

Responsibilities

• Gather information, interview subject matter experts (SMEs), and conduct research.
• Partner closely with engineering, product, operations, and onboarding teams to identify content gaps.
• Work with product stakeholders to identify API audience information, requirements, and documentation deliverables.
• Synthesize content requests and data from multiple sources into accurate documentation and cohesive content plans.
• Write and publish best-in-class API reference documentation, Postman collections, tutorials, getting started guides, FAQs, troubleshooting, and release notes.
• Participate in the team's efforts to establish API documentation style and process guidelines.
• Understand how end users use API-related documentation and advocate for end-user needs to produce successful documentation.
• Make recommendations to help the team choose the best API documentation writing and publishing tools.
• Contribute to the ongoing evolution of API documentation, strategy, design, and implementation.
• Provide peer reviews and coaching for team members.
• Track and report project schedules and assignments while working toward set deadlines.

Requirements

• BA/BS in Computer Science, Software Engineering, or a relevant area
• 15+ years of experience in technical product documentation
• 10+ years of experience in developer-facing API documentation
• 5+ years of developer experience
• Experience with Postman, linting tools, using a command line interface, GitHub, HTML, and CSS
• Knowledge of API technical concepts, webhooks, authentication, and authorization
• Proficiency in extracting SME knowledge and communicating it in a meaningful way
• Excellent planning, organizational, and execution skills, with an ability to manage multiple, competing priorities in a fast-paced, constantly changing environment
• Knowledge of technical writing standards and the ability to adhere to a style guide
• A track record of excellent communication and cooperation, preferably in a global and culturally diverse organization
• Excellent writing skills and the ability to make complex topics easy and engaging.

Nice-to-haves

• Experience with JIRA, Confluence, and ReadMe
• Portfolio of API documentation created in previous roles
• Experience with API documentation for marketplace platforms.

Benefits

• Competitive pay
• Performance-based bonus awards
• Medical, vision, and dental coverage
• 401(k)
• Stock purchase plan
• Company-paid life insurance
• Paid time off (PTO) including sick leave, parental leave, family care leave, bereavement, jury duty, and voting
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U education benefit program covering tuition, books, and fees.