(USA) Staff, Content Strategist - API Technical Writer

$143,000 - $286,000/Yr

Walmart - Sunnyvale, CA

Part-time,Full-time - Senior

Sunnyvale, CA

General Merchandise Retailers

About the position

At Walmart Global Tech, we are at the forefront of redefining the future of retail through innovative technology solutions. As the largest retailer on Earth, with 90% of the US population located less than nine miles from a Walmart store, our mission is to build enterprise-grade technology platforms that transform the shopping experience. This role is pivotal in supporting our global team by ensuring that our API documentation is not only comprehensive but also user-friendly and accessible to developers and stakeholders alike. In this hybrid position based in our Sunnyvale office, you will be responsible for gathering information, interviewing subject matter experts (SMEs), and conducting thorough research to identify content gaps. You will collaborate closely with engineering, product, operations, and onboarding teams to understand the needs of our API audience and to define documentation deliverables. Your expertise will be crucial in synthesizing content requests and data from various sources into accurate and cohesive documentation. You will write and publish high-quality API reference documentation, tutorials, FAQs, troubleshooting guides, and release notes, ensuring that they meet the highest standards of clarity and usability. Additionally, you will participate in establishing API documentation style and process guidelines, advocate for end-user needs, and make recommendations for the best documentation tools. Your role will also involve providing peer reviews and coaching to team members, tracking project schedules, and ensuring that deadlines are met effectively.

Responsibilities

• Gather information, interview subject matter experts (SMEs), and conduct research.
• Partner closely with engineering, product, operations, and onboarding teams to identify content gaps.
• Work with product stakeholders to identify API audience information, requirements, and documentation deliverables.
• Synthesize content requests and data from multiple sources into accurate documentation and cohesive content plans.
• Write and publish best-in-class API reference documentation, Postman collections, tutorials, getting started guides, FAQs, troubleshooting, and release notes.
• Participate in the team's efforts to establish API documentation style and process guidelines.
• Understand how end users use API-related documentation and advocate for end-user needs to produce successful documentation.
• Make recommendations to help the team choose the best API documentation writing and publishing tools.
• Contribute to the ongoing evolution of API documentation, strategy, design, and implementation.
• Provide peer reviews and coaching for team members.
• Track and report project schedules and assignments while working toward set deadlines.

Requirements

• BA/BS in Computer Science, Software Engineering, or a relevant area.
• 15+ years of experience in technical product documentation.
• 10+ years of experience in developer-facing API documentation.
• 5+ years of developer experience.
• Experience with Postman, linting tools, using a command line interface, GitHub, HTML, and CSS.
• Knowledge of API technical concepts, webhooks, authentication, and authorization.
• Proficiency in extracting SME knowledge and communicating it in a meaningful way.
• Excellent planning, organizational, and execution skills, with an ability to manage multiple, competing priorities in a fast-paced, constantly changing environment.
• Knowledge of technical writing standards and the ability to adhere to a style guide.
• A track record of excellent communication and cooperation, preferably in a global and culturally diverse organization.
• Excellent writing skills and the ability to make complex topics easy and engaging.

Nice-to-haves

• Experience with JIRA, Confluence, and ReadMe.
• Portfolio of API documentation created in previous roles.
• Experience with API documentation for marketplace platforms.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability benefits.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.