(USA) Store Manager - Supercenter
Wal-Mart - Dalton, GA
posted 4 days ago
About the position
Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management team and management and hourly associates in facility operations, merchandising, and company direction. Provides supervision and development opportunities for management and hourly associates in a facility that may present issues such as high turnover, significant engagement issues, inexperienced associates, and recruiting challenges in an experienced, highly competitive market, requiring ongoing and proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and diversity awareness across multiple levels of the organization. Upholds the company's Open Door Policy in a dynamic, multifaceted environment by meeting with associates and listening to concerns; researching issues; leveraging necessary resources for complex, time-sensitive requests; reviewing company policies and procedures; teaching and driving consistency in responsiveness and resolution across managerial levels within the facility; and providing resolution for associates, including proactively seeking out associate comments and concerns by meeting with associates in their work areas. Ensures compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues; effectively navigating an environment with challenging compliance requirements and high levels of necessary controls; developing and maintaining relationships with federal, state, and local officials; holding hourly associates and managers accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs and strategic initiatives. Initiates, directs, and participates in community outreach programs in a high visibility, potentially high-profile, and dynamic environment with the possibility of significant media attention, requiring ongoing engagement and a high interface with the community and corporate, by encouraging and supporting associates and managers in serving as good members of the community; establishing and maintaining relationships with key individuals or groups in the community and media as the representative for the company; presenting the company's perspective to various external organizations following the company's media guidelines; navigating organizational resources and barriers to autonomously and effectively respond to challenging media requests; and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community in order to emphasize the facility as part of the community. Drives the financial performance of the facility by ensuring that sales and profit goals are achieved; maintaining a strategic, holistic, and analytical business perspective; anticipating and accounting for key performance indicators; executing process improvements and productivity tools; leading the management team in controlling expenses to ensure they are indexed to sales; interfacing with market teams to drive margins and increase sales; developing and implementing plans to correct any deficiencies in financial performance in the facility; overseeing the creation of budgets; and leading the analysis of economic trends and community needs for budget forecasting. Models, enforces, and provides direction and guidance to hourly associates and managers within a highly challenging labor environment (for example, significant recruitment and engagement issues, high turnover) on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards. Drives sales in the facility by accounting for multiple, dynamic indicators (for example, external environment, merchandising, customer and associate base, replenishment, sales windows); ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, and in stock and inventory levels; budgeting and forecasting sales; and assessing economic trends and community needs. Ensures the success of the Academy training environment and store standards by meeting the store requirements as defined in the Academy Store standards and standard operating procedures; creating an engaging and inclusive environment within the Academy Store (for example, a high performance culture, integrating and including Academy associates in leadership and store meetings and activities) that supports associate engagement in the overall facility; engaging the trainees during their store assignment (for example, being available to trainees, providing job shadowing opportunities, acting as a culture champion); engaging the customers within the Academy training format and maintaining a high level of customer service within the facility; serving as a visible operations champion in the Academy program (for example, welcoming and introductions to new trainee group, speaking on relevant business experience); acting as an Academy advocate across the supported markets; and participating in the talent planning and succession planning within the supported markets. Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
Responsibilities
- Develops and communicates a strategic vision aligned with company and market plans.
- Supervises and develops management and hourly associates.
- Ensures compliance with company policies and procedures.
- Initiates and participates in community outreach programs.
- Drives financial performance by achieving sales and profit goals.
- Models and enforces customer service approaches.
- Ensures effective merchandise presentation.
- Oversees the Academy training environment and store standards.
- Analyzes business objectives and customer needs.
- Develops strategies to attract and maintain a skilled workforce.
- Cultivates an environment of integrity and ethics.
Requirements
- Bachelor's Degree and 2 years general management experience, including financial accountability.
- 4 years' experience supervising at least 50 nonexempt and at least 5 exempt associates/employees.
- Experience in performance management, mentoring, hiring, and termination.
- Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training for facilities that sell firearms.
- Completion of all job-required trainings and assessments.
Nice-to-haves
- Bachelor of Science in Business Management and Leadership.
- Experience as a Store Manager in a low complex store.
- 1 year experience as a Store Manager in a medium complex store.
- 2 years experience as a Store Manager in a high volume retail store.
- Experience running a fresh or dry grocery area.
Benefits
- Competitive pay and performance-based bonus awards.
- Health benefits including medical, vision, and dental coverage.
- Financial benefits including 401(k), stock purchase, and company-paid life insurance.
- Paid time off benefits including PTO, parental leave, family care leave, and bereavement.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Education assistance for associates and dependents.
