Usability Specialist III

$104,000 - $104,000/Yr

US Tech Solutions - Bellevue, WA

Full-time - Mid Level

Remote - Bellevue, WA

Administrative and Support Services

About the position

The Usability Specialist III role at US Tech Solutions focuses on enhancing the transportation of goods within the logistics network by creating user-centered products for both internal and external customers. This position involves conducting comprehensive user research to inform design decisions and improve the overall customer experience. The specialist will collaborate with various teams, including designers and product managers, to ensure that the products developed meet user needs effectively.

Responsibilities

• Design and execute a variety of qualitative and quantitative research studies (e.g. user interviews, usability testing, contextual inquiries, surveys) to uncover user insights.
• Analyze research data to uncover high-impact insights, identify trends and patterns, and synthesize findings into compelling narratives and actionable recommendations.
• Partner closely with product, design, and engineering teams to align on research goals, inform key decisions, and ensure a customer-centric approach.
• Communicate research findings and implications to stakeholders in a clear and compelling way, tailoring the message to the audience.
• Stay informed on industry trends and emerging research methods, and implement innovative approaches as appropriate.
• Contribute to the strategic planning of the UX research roadmap and help evolve research practices to meet changing business and user needs.
• Build and manage relationships with internal stakeholders and external agency partners.

Requirements

• 3+ years of experience conducting user research in a product-focused environment.
• Expertise in a range of user research methodologies and the ability to select the right methods for the research objectives.
• Demonstrated track record of translating research insights into impactful product and design decisions.
• Strong analytical and problem-solving skills, with the ability to uncover meaningful insights from complex data.
• Excellent communication and stakeholder management skills, with the ability to present research findings clearly and compellingly.
• Passion for staying up-to-date on the latest UX research trends and best practices.

Nice-to-haves

• Experience with Qualtrics.
• Familiarity with UserTesting.com.
• Experience with Dovetail.
• Proficiency in Excel.
• Experience with affinity mapping and journey mapping.
• Contextual inquiry experience.

Benefits

• Competitive hourly pay of $50.
• Hybrid work environment.
• Opportunity to work on a contract basis for 12 months.