User Experience Researcher 2

Robert Half - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

Administrative and Support Services

About the position

We are offering a contract employment opportunity for a User Experience Researcher 2 in the industry of information technology. This role will be based in Falls Church, Virginia, 22042, United States. As a User Experience Researcher 2, you will play a pivotal role in shaping user experiences by conducting impactful research, aligning with product objectives, and working closely with designers, product managers, and engineers. In this position, you will conduct user experience research and provide insights that drive our learning experiences. You will collaborate with cross-functional teams to explore problems from multiple perspectives and align research solutions with product strategy. Identifying exploratory research opportunities with product leadership will be essential, as you will use research to determine what ideas best meet user and business needs. You will develop an evidence-based research strategy in partnership with cross-functional teams and advocate for UX research best practices, efficiently iterating research within two-week sprint cycles. Using data to define and track key metrics will be crucial, as you will provide clear insights to the team. A thorough understanding of customer use cases will be necessary to ensure their needs are addressed, along with gaining deeper knowledge of market segments and competitors. You will apply appropriate research methods to achieve goals and work closely with designers, product managers, and engineers to bridge user needs with design and instructional solutions.

Responsibilities

• Conduct user experience research and provide insights that drive our learning experiences.
• Collaborate with cross-functional teams to explore problems from multiple perspectives and align research solutions with product strategy.
• Identify exploratory research opportunities with product leadership and use research to determine what ideas best meet user and business needs.
• Develop an evidence-based research strategy in partnership with cross-functional teams.
• Advocate for UX research best practices and efficiently iterate research within two-week sprint cycles.
• Use data to define and track key metrics, providing clear insights.
• Acquire a thorough understanding of customer use cases and ensure their needs are addressed.
• Gain deeper knowledge of market segments and competitors.
• Apply appropriate research methods to achieve goals.
• Work closely with designers, product managers, and engineers to bridge user needs with design and instructional solutions.

Requirements

• Proficient in research methodologies and best practices
• Demonstrated leadership skills and ability to collaborate with diverse teams
• Expertise in conducting clinical trial operations
• Ability to analyze and interpret key metrics
• Strong understanding of user experience (UX) principles
• Competency in competitor analysis and market segmentation
• Ability to bridge gaps and join efforts between various stakeholders
• Experience in designing and understanding customer use cases
• Proficient in tools such as 'Join Me' for collaboration and communication
• Ability to generate insights and evidence-based conclusions from data
• Familiarity with design controls and their application in UX
• Strong understanding of conductivity in the context of UX research.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan