User Experience Researcher - Consumer Bank, Senior Associate

About the position

As a User Experience Researcher - Consumer Bank, Senior Associate at JPMorgan Chase, you will play a crucial role in shaping user experiences across various products and services. Your expertise in advanced research methods will help identify customer needs and translate them into actionable insights that influence product design and functionality. You will collaborate with cross-functional teams to ensure user insights are integrated into product development, ultimately enhancing customer satisfaction and engagement.

Responsibilities

• Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights.
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement.
• Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings.
• Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications.
• Stay current with industry trends and incorporate knowledge into team insights.
• Plan and structure moderately complex research initiatives, including evaluative, generative and formative research.
• Design, administer, and report on these research studies, and produce associated materials (e.g., research agendas, discussion guides, generative exercises etc.).
• Capture findings, insights, and recommendations in compelling reports; translate complex concepts into meaningful and actionable recommendations, including the design of visual frameworks and diagrams to support data.
• Support cross-functional Design Thinking exercises using research findings as a starting point; work with Product Management and Product Design in contributing to product requirements, including specifying desired outcomes.
• Present findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels.
• Incorporate business understanding into framing research and findings and recommendations.

Requirements

• 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques.
• Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis.
• Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences.
• Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs.
• Bachelor's Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience.
• Strong evaluative, generative, formative User Research skills.
• Experience planning and conducting a variety of methodologies and approaches, knowing the strengths and weaknesses of each; significant experience with UX Research tools for IDIs, diary studies, surveys, remote research, and usability testing.
• Ability to lead a moderately complex research study from beginning to end independently.
• Prior work involves collaboration within design teams (with UX Researchers, Product Designers and Content Designers) and cross-functionally (Product Management, Data Analytics, Engineering).
• Comfortable in presenting findings and insights to team members and stakeholders from multi-disciplinary backgrounds with strong communication skills (both written and oral).

Nice-to-haves

• Demonstrated understanding of how design research connects with broader business value.
• Familiarity with service design methodologies.
• Foundational understanding of statistical analysis in an industry setting.
• Intermediate project planning and management skills.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching