User Experience Researcher, Senior Associate

JPMorgan Chase - Columbus, OH

Full-time - Mid Level

Columbus, OH

Credit Intermediation and Related Activities

About the position

As a Senior Associate in User Experience Research within the Design and Customer Experience (DCE) team at JPMorgan Chase Bank, you will be instrumental in shaping user experiences across consumer banking products. This role involves leveraging advanced research methods to identify customer needs and translate them into actionable insights that influence product design and functionality.

Responsibilities

• Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights.
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement.
• Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings.
• Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications.
• Stay current with industry trends and incorporate knowledge into team insights.

Requirements

• 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques.
• Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis.
• Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences.
• Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs.
• Prior work involves collaboration within design teams (with UX Researchers, Product Designers and Content Designers) and cross-functionally (Product Management, Data Analytics, Engineering).
• Comfortable in presenting findings and insights to team members and stakeholders from multi-disciplinary backgrounds with strong communication skills (both written and oral).

Nice-to-haves

• Foundational understanding of statistical analysis.