JPMorgan Chase - Columbus, OH
posted 10 days ago
Full-time - Mid Level
Columbus, OH
Credit Intermediation and Related Activities
About the position
As an Experience Research Senior Associate in Design and Customer Experience (DCE) for Consumer Banking Products, you will be instrumental in shaping user experiences by conducting advanced research and providing actionable insights. Your role involves collaborating with cross-functional teams to influence product design and functionality, ensuring that customer needs are at the forefront of product development.
Responsibilities
- Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights.
- Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement.
- Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings.
- Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications.
- Stay current with industry trends and incorporate knowledge into team insights.
Requirements
- 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques.
- Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis.
- Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences.
- Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs.
- Prior work involves collaboration within design teams (with UX Researchers, Product Designers and Content Designers) and cross-functionally (Product Management, Data Analytics, Engineering).
- Comfortable in presenting findings and insights to team members and stakeholders from multi-disciplinary backgrounds with strong communication skills (both written and oral).
Nice-to-haves
- Foundational understanding of statistical analysis in an industry setting.
- Intermediate project planning and management skills.
- Advocate for Accessibility Guidelines and Inclusive Design practices.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
