User Experience Researcher (Senior/Principal)

Fidelity Investments - Boston, MA

Full-time - Mid Level

Hybrid - Boston, MA

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

Fidelity Investments is seeking a User Experience Researcher focused on operations to enhance employee digital experiences. This role is integral to the Digital Workplace Experience Chapter Area, ensuring that user-centered design principles are applied to deliver exceptional digital experiences for associates and customers. The researcher will collaborate with designers and user researchers in an interdisciplinary squad, driving research initiatives that inform product strategy and improve usability across digital platforms.

Responsibilities

• Lead the definition of research work and deliver business outcomes across multiple product teams with minimal guidance.
• Plan, execute, and analyze user research studies, scaling them across desktop and mobile devices.
• Collaborate with stakeholders to define and refine research objectives, ensuring alignment with strategic, business, and user goals.
• Work closely with UX strategists, designers, and fellow researchers to provide research expertise and support during workshops and ongoing UX activities.
• Interpret qualitative and quantitative data from web analytics and user research to create actionable recommendations.
• Provide rapid prototyping support to communicate concepts and design recommendations based on research findings.
• Synthesize research data, summarize findings, and present results to management and project teams for strategic insights.
• Partner with the product owner to inform product strategy and drive consistent customer experiences.
• Manage administrative responsibilities on UXR tools/platforms including Qualtrics, SharePoint, Confluence, Jira, and Dovetail.

Requirements

• 5-8 years of UX or related experience preferred.
• A degree in Human Factors, Human-Computer Interaction (HCI), User Experience, Usability Engineering, Experimental Psychology, or a related field, or equivalent education and training.
• Experience working on agile teams delivering value in digital products preferred.
• Experience with user-centered design research methodologies and rapid ideation processes such as Lean XD, Design Sprints, and Agile methodologies.
• Deep familiarity with executing qualitative and quantitative research methods such as interviews, surveys, usability testing, task analysis, contextual inquiries, ethnographic studies, and card sorting.
• Ability to craft, evaluate, and evolve user models (personas, scenarios, profiles).
• Ability to perform heuristic evaluation, accessibility reviews, and testing of applications, making concrete recommendations for usability improvements.
• Effective communication skills as a writer, presenter, and facilitator.

Nice-to-haves

• Knowledge of change management preferred.
• Experience with UXops preferred.

Benefits

• Flexible benefits that support employees through every stage of their career.
• Recognition as a top 10 Best Place to Work in 2024 by Glassdoor.
• Hybrid working model that blends onsite and offsite work experiences.