User Experience Researcher (Senior/Principal)

Fidelity Investments - Boston, MA

Full-time - Senior

Boston, MA

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

Fidelity Investments is seeking a User Experience Researcher with a focus on operations to enhance employee digital experiences. This role is part of the Digital Workplace Experience Chapter Area, where the researcher will collaborate with designers and user researchers to ensure that end users are prioritized in delivering exceptional digital experiences for associates and customers.

Responsibilities

• Lead the definition of research work and deliver business outcomes across multiple product teams with minimal guidance.
• Plan, execute, and analyze user research studies, scaling them across desktop and mobile devices.
• Collaborate with stakeholders to define and refine research objectives, ensuring alignment with strategic, business, and user goals.
• Work closely with UX strategists, designers, and fellow researchers to provide research expertise during workshops and ongoing UX activities.
• Interpret qualitative and quantitative data from web analytics and user research to create actionable recommendations.
• Provide rapid prototyping support to communicate concepts and design recommendations based on research findings.
• Synthesize research data, summarize findings, and present results to management and project teams for strategic insights.
• Partner with the product owner to inform product strategy and drive consistent customer experiences across the organization.
• Manage administrative responsibilities on UXR tools/platforms including Qualtrics, SharePoint, Confluence, Jira, and Dovetail.
• Support UX team needs including participant management, data storage, privacy and legal standards, and research template library.

Requirements

• 5-8 years of UX or related experience preferred.
• A degree in a related field such as Human Factors, HCI, User Experience, Usability Engineering, or Experimental Psychology, or equivalent education and training.
• Experience working on agile teams delivering value in digital products preferred.
• Experience with user-centered design research methodologies and rapid ideation processes such as Lean XD, Design Sprints, and Agile methodologies.
• Deep familiarity with executing qualitative and quantitative research methods such as interviews, surveys, usability testing, and contextual inquiries.
• Ability to craft, evaluate, and evolve user models (personas, scenarios, profiles).
• Ability to perform heuristic evaluation and accessibility reviews of applications.
• Effective communication skills as a writer, presenter, and facilitator.

Nice-to-haves

• Knowledge of change management preferred.
• Experience with UXops preferred.

Benefits

• Flexible benefits that support employees through every stage of their career.
• Recognition as a top 10 Best Place to Work in 2024.
• Opportunities for learning and career development.