User Experience Researcher, Stride Tutoring

$84,458 - $171,715/Yr

Stride K12 - Columbia, SC

Full-time - Mid Level

Remote - Columbia, SC

Educational Services

About the position

Stride Tutoring is seeking a User Experience Researcher to lead research efforts that support product development across the product lifecycle. This role involves collaborating with various teams to understand user experiences and needs, employing diverse research methodologies, and presenting insights to inform product strategy. The ideal candidate will have a strong background in UX research, a deep understanding of human-centered design, and the ability to manage multiple projects effectively.

Responsibilities

• Independently lead research efforts to support product development across the product lifecycle.
• Collaborate with cross-functional teams to clarify and define research objectives.
• Employ various research methodologies to understand user experiences, needs, and behaviors.
• Manage research operational tasks like participant recruiting and gift card distribution.
• Present and communicate research insights to key decision-makers and stakeholders.
• Equip stakeholders with insights about users' experiences to inform product strategy.
• Work closely with product teams to ensure features meet users' needs and address feedback.
• Establish and own customer satisfaction measurement processes to glean actionable insights.
• Create empathy throughout the organization by sharing insights about users' needs and experiences.

Requirements

• Five years of industry experience in UX research, product research, or related fields.
• Proven track record of collaborating with cross-functional teams to develop product strategies.
• Deep knowledge of human-centered design and product research methodologies.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Experience with building surveys, developing unmoderated tests, and facilitating usability tests.

Nice-to-haves

• Bachelor's degree or industry-recognized certification in a relevant field.
• Prior experience conducting user experience or product research within the EdTech sector.
• Knowledge of the EdTech market and trends.
• Understanding of GDPA, COPPA, and FERPA standards.
• Experience using tools like Heap, Hotjar, Qualtrics, UserTesting.com, and Figma.

Benefits

• Health benefits
• Retirement contributions
• Paid time off
• Eligible for bonuses