User Experience Researcher, Stride Tutoring

$84,458 - $171,715/Yr

Stride K12 - Phoenix, AZ

Full-time - Mid Level

Remote - Phoenix, AZ

Educational Services

About the position

Stride Tutoring is seeking a User Experience Researcher to lead research efforts that support product development across the product lifecycle. This role involves collaborating with various teams to enhance user experiences through research methodologies, ensuring that the educational platform meets the needs of students and tutors. The ideal candidate will possess a strong understanding of human-centered design and be able to manage multiple projects while fostering a culture of continuous improvement.

Responsibilities

• Independently lead research efforts to support product development across the product lifecycle.
• Collaborate with cross-functional teams to clarify and define research objectives.
• Employ various research methodologies to understand user experiences, needs, and behaviors.
• Manage research operational tasks like participant recruiting and gift card distribution.
• Present and communicate research insights to key decision-makers and stakeholders.
• Equip stakeholders with insights about users' experiences to inform product strategy.
• Work closely with product teams to ensure features meet users' needs and address feedback.
• Establish and maintain customer satisfaction measurement processes.
• Create empathy throughout the organization by sharing insights about users' needs and experiences.

Requirements

• Five years of industry experience in UX research, product research, or related fields.
• Proven track record of collaborating with cross-functional teams to develop product strategies.
• Deep knowledge of human-centered design and product research methodologies.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects.
• Experience with building surveys, developing unmoderated tests, and facilitating usability tests.

Nice-to-haves

• Bachelor's degree or certification in a relevant field such as human-computer interaction or psychology.
• Prior experience in user experience or product research within the EdTech sector.
• Knowledge of the EdTech market and trends.
• Understanding of GDPA, COPPA, and FERPA standards.
• Experience using tools like Heap, Hotjar, Qualtrics, UserTesting.com, and Figma.

Benefits

• Health benefits
• Retirement contributions
• Paid time off
• Bonus eligibility