User Experience Researcher, Stride Tutoring

$84,458 - $171,715/Yr

Stride K12 - Juneau, AK

Full-time - Mid Level

Remote - Juneau, AK

Educational Services

About the position

The User Experience Researcher at Stride Tutoring will play a crucial role in enhancing the educational platform by conducting user experience research throughout the product design lifecycle. This position involves collaboration with various teams to understand user needs and inform product strategies, ensuring that the platform effectively connects tutors and students. The researcher will lead research efforts, employ diverse methodologies, and communicate insights to stakeholders, all while managing multiple projects in a fast-paced environment.

Responsibilities

• Independently lead research efforts to support product development across the product lifecycle.
• Collaborate with cross-functional teams to clarify and define research objectives.
• Employ various research methodologies to understand user experiences and needs.
• Manage research operational tasks like participant recruiting and gift card distribution.
• Present and communicate research insights to key decision-makers and stakeholders.
• Equip stakeholders with insights about users' experiences to inform product strategy.
• Work closely with product teams to ensure features meet user needs and address feedback.
• Establish customer satisfaction measurement processes to glean actionable insights.
• Create empathy throughout the organization by sharing insights about users' needs and experiences.

Requirements

• Five years of industry experience in UX research, product research, or related fields.
• Proven track record of collaborating with cross-functional teams to develop product strategies.
• Deep knowledge of human-centered design and product research methodologies.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects.
• Experience with building surveys, developing unmoderated tests, and facilitating usability tests.

Nice-to-haves

• Bachelor's degree or industry-recognized certification in a relevant field.
• Prior experience conducting user experience or product research within the EdTech sector.
• Knowledge of the EdTech market and trends.
• Understanding of GDPA, COPPA, and FERPA standards.
• Experience using tools like Heap, Hotjar, Qualtrics, UserTesting, and Figma.

Benefits

• Health benefits
• Retirement contributions
• Paid time off
• Bonus eligibility