User Experience Researcher, Stride Tutoring

$84,458 - $171,715/Yr

Stride K12 - Herndon, VA

Full-time - Mid Level

Remote - Herndon, VA

Educational Services

About the position

As a User Experience Researcher at Stride Tutoring, you will play a crucial role in enhancing the educational platform that connects tutors and students. This position involves collaborating with various teams to conduct user experience research throughout the product design lifecycle, ensuring that the platform meets the needs of its users. You will be responsible for leading research efforts, employing diverse methodologies, and presenting insights to inform product strategies, ultimately contributing to the success of the platform in achieving educational goals.

Responsibilities

• Independently lead research efforts to support product development across the product lifecycle.
• Collaborate with cross-functional teams to clarify and define research objectives.
• Employ various research methodologies to understand user experiences and needs.
• Manage research operational tasks like participant recruiting and gift card distribution.
• Present and communicate research insights to key decision-makers and stakeholders.
• Equip stakeholders with insights about users' experiences to inform product strategy.
• Work closely with product teams to ensure features meet users' needs and address feedback.
• Establish customer satisfaction measurement processes to glean actionable insights.
• Create empathy throughout the organization by sharing insights about users' needs and experiences.

Requirements

• Five years of industry experience in UX research, product research, or related fields.
• Proven track record of collaborating with cross-functional teams to develop product strategies.
• Ability to foster a culture of continuous improvement within the team.
• Deep knowledge of human-centered design and product research methodologies.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Highly organized and able to manage multiple projects simultaneously.
• Experience with building surveys, developing unmoderated tests, and facilitating usability tests.
• Ability to pivot and adapt when necessary.
• Strategic thinker and creative problem-solver.

Nice-to-haves

• Bachelor's degree or industry-recognized certification in a relevant field.
• Prior experience conducting user experience or product research within the EdTech sector.
• Knowledge of the EdTech market and trends.
• Understanding of GDPA, COPPA, and FERPA standards.
• Experience using tools like Heap, Hotjar, Qualtrics, UserTesting.com, and Figma.

Benefits

• Health benefits
• Retirement contributions
• Paid time off
• Bonus eligibility