User Experience Researcher, Stride Tutoring

$84,458 - $171,715/Yr

Stride K12 - Lansing, MI

Full-time - Mid Level

Remote - Lansing, MI

Educational Services

About the position

Stride Tutoring is a startup within Stride's portfolio, focused on creating an innovative educational platform that connects tutors with students. The User Experience Researcher will play a crucial role in understanding user needs and experiences, collaborating with various teams to enhance product development and ensure high-quality online tutoring services. This position requires a blend of research expertise, creativity, and the ability to manage multiple projects throughout the product lifecycle.

Responsibilities

• Independently lead research efforts to support product development across the product lifecycle.
• Collaborate with cross-functional teams to clarify and define research objectives.
• Employ various research methodologies to understand user experiences and needs.
• Manage research operational tasks like participant recruiting and gift card distribution.
• Present research insights to key decision-makers and stakeholders.
• Equip stakeholders with insights to inform product strategy and development decisions.
• Work closely with product teams to ensure features meet user needs and address feedback.
• Establish customer satisfaction measurement processes to gather actionable insights.
• Create empathy within the organization by sharing insights about users' needs and experiences.

Requirements

• Five years of industry experience in UX research, product research, or related fields.
• Proven track record of collaborating with cross-functional teams to develop product strategies.
• Ability to foster a culture of continuous improvement within the team.
• Deep knowledge of human-centered design and product research methodologies.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Highly organized and able to manage multiple projects simultaneously.
• Experience with building surveys, developing unmoderated tests, and facilitating usability tests.
• Ability to pivot and adapt when necessary.
• Strategic thinker and creative problem-solver.

Nice-to-haves

• Bachelor's degree or industry-recognized certification in a relevant field.
• Prior experience in user experience or product research within the EdTech sector.
• Knowledge of the EdTech market and trends.
• Understanding of GDPA, COPPA, and FERPA standards.
• Experience using tools like Heap, Hotjar, Qualtrics, UserTesting.com, and Figma.

Benefits

• Health benefits
• Retirement contributions
• Paid time off
• Bonus eligibility