User Experience Researcher

$145,000 - $185,000/Yr

Stubhub - New York, NY

Full-time - Mid Level

New York, NY

Administrative and Support Services

About the position

As a User Experience Researcher at StubHub, you will play a crucial role in enhancing the live event experience for users by delivering research insights that inform product and design decisions. This position involves collaborating with product teams to understand user needs and pain points, and translating those insights into actionable strategies. The role is hybrid, allowing for a mix of in-office and remote work, and offers the opportunity to impact millions of fans interacting with the StubHub platform.

Responsibilities

• Gather and translate teams' research needs into a strategic research plan with clear goals and key research questions.
• Plan and execute end-to-end evaluative and usability research projects with minimal guidance.
• Empower teams with findings that effectively communicate user's unmet needs and pain-points.
• Collaborate with product teams to integrate research insights into design and product decisions.
• Present a clear narrative of user insights in both verbal and written formats.
• Contribute to the prioritization of research initiatives.
• Leverage and contribute to existing research toolkits and processes.

Requirements

• 3+ years of user research experience, with experience partnering with product teams.
• Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field, or equivalent practical experience.
• Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.).
• Understanding of the strengths and shortcomings of different research methods.
• Exceptional communication skills to influence design decisions.

Nice-to-haves

• A strong desire to learn and grow with the company.
• A team-first mindset that prioritizes the success of the company.
• Resilience and adaptability in response to changes and challenges.
• Proactivity in solving problems and identifying opportunities to improve.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid parental leave
• Paid time off
• Vision insurance