PayPal - New York, NY
posted 3 months ago
PayPal has been revolutionizing commerce globally for more than 25 years, creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. As a User Experience Researcher, you will play a vital role in uncovering deep insights that inform the creation of user-centered experiences. Your work will help build trust and security into our products while contributing to a positive brand experience for our target audience. You will utilize a variety of research methods to understand user needs and communicate your findings effectively to influence stakeholders in the design process. In this role, you will be responsible for conducting research studies that inform product and design strategy, analyzing data to deliver impactful insights, and presenting your findings to multiple teams across the organization. You will act as a bridge between design, product management, and marketing teams, ensuring that customer-centric decisions are made throughout the product development lifecycle. Your contributions will include early research to understand customer needs, design definition and prototyping, and post-launch research that informs future iterations. As a member of our diverse Global Experience Design Organization, you will advocate for meaningful and engaging experiences for our diverse global customers. You will be expected to demonstrate a growth mindset by actively seeking feedback and expanding your skillset. Your role will also involve contributing to our thriving UX Research community by piloting new workflows and methods, surfacing feedback to leadership, and exploring best practices that evolve our craft.