User Experience Researcher

Harvard Law School - Cambridge, MA

Full-time - Entry Level

Hybrid - Cambridge, MA

About the position

The User Experience Researcher at Harvard Law School's Applied Social Media Lab (ASML) will play a vital role in understanding user needs to inform the design and development of social media solutions that prioritize the public interest. This position focuses on qualitative research methods to assess user experiences, ensuring that software developed by the Lab is intuitive, inclusive, and effective. The researcher will collaborate with designers, product managers, and engineers, conducting studies to gather insights that drive product improvements and foster healthier online interactions.

Responsibilities

• Assess Lab ideas and projects for their UX research requirements and recommend where research support is most needed.
• Conduct qualitative user experience research studies for multiple projects, including selection of appropriate methodologies, recruiting participants, and leading research sessions.
• Prepare and share research findings that are persuasive and suitable for non-experts, including recommendations for next steps and product improvements that encourage positive user behaviors and inclusive participation.
• Ensure accessibility and inclusivity are at the forefront of all user experience decisions.
• Collaborate closely with designers, software engineers, and product managers.

Requirements

• Minimum of 2 years post-secondary education or relevant work experience.
• Hands-on experience in conducting a wide range of qualitative user research methods.
• A track record of insights and recommendations that have led to real product improvements.
• Proficiency with remote research tools and strategies to ensure broad geographic representation in user studies.
• Basic familiarity with design and prototyping tools (e.g., Figma, Sketch, Adobe XD) is a plus.
• Understanding of accessibility standards and inclusive design principles.
• Effective communication and collaboration skills, ability to explain research methodologies and findings to non-specialist audiences.
• Passion for people and a commitment to fairness and equity in user research.
• Openness and flexibility to try new things and adapt quickly to feedback.
• Mission-driven and resilient in confronting difficult questions and content.

Nice-to-haves

• Familiarity with design and prototyping tools (e.g., Figma, Sketch, Adobe XD).

Benefits

• Paid Time Off: 3-4 weeks of accrued vacation time per year, 12 accrued sick days per year, 12.5 holidays plus a Winter Recess, 3 personal days per year, and up to 12 weeks of paid leave for new parents who are primary caregivers.
• Comprehensive medical, dental, and vision benefits, disability and life insurance programs, with most coverage beginning as of the start date.
• Child and elder/adult care resources, Employee Assistance Program, and wellness programs related to stress management, nutrition, and meditation.
• University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings, with full vesting after 3 years of service.
• Tuition Assistance Program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement Program providing 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Various commuter options including discounted parking, half-priced public transportation passes, and biking benefits.
• Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and discounts to various services and cultural activities.