User Experience Researcher

Genesis10 - Milwaukee, WI

Full-time

Milwaukee, WI

Professional, Scientific, and Technical Services

About the position

Genesis10 is seeking a User Experience Researcher for a six-month contract role based in Milwaukee, WI. The position involves collaborating with product, design, and development teams to understand user needs and behaviors, executing research projects, and synthesizing findings to inform design decisions. The researcher will also be responsible for recruiting participants and maintaining research participant lists, serving as a key source of user knowledge within the organization.

Responsibilities

• Interface with product, design, and development teams to raise awareness of user needs, pain points, and behaviors.
• Understand stakeholder research needs and identify the right research methodologies to address them.
• Fully execute research projects from initial kick-off to fielding/interviewing and sharing findings as a primary researcher.
• Develop UX Research artifacts including proposals, moderator's guides, and results summaries.
• Synthesize research findings elegantly and efficiently.
• Identify unmet research opportunities that can add value and efficiently execute them.
• Recruit and maintain lists of targeted research participants from internal and external sources.
• Serve as a source of user knowledge for the organization.

Requirements

• Master's Degree or higher in HCI, psychology, human factors, social science, or a related field.
• 2+ years of experience conducting formal research.
• Practical knowledge of qualitative and quantitative research techniques like contextual inquiry, usability testing, competitive benchmarking, interviews, focus groups, and surveys.
• Experience with UX Research tools like OptimalSort, UserZoom, UserTesting.com, or other tools.
• Experience with Qualtrics, SurveyMonkey, or other survey platforms.
• Strong, clear, and confident communication of research and insights.
• Solid research training and experience.
• Experience with stakeholder management.
• Detail-oriented.

Nice-to-haves

• Desire for a team environment.
• Strong collaboration skills.
• Interest in navigating a large corporate environment.

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.