User Experience Researcher

Full-time - Mid Level

Chicago, IL

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our continued growth, we have an exciting opportunity to join our growing Product organization as a User Experience Researcher. The ideal candidate will be adept at uncovering deep insights into user behavior and needs, translating these findings into actionable recommendations, and collaborating closely with designers, product managers, and developers to enhance our product offerings. As a UX Researcher, you will play a crucial role in shaping our product strategies and ensuring that our user experiences are intuitive, engaging, and effective.

Responsibilities

• Conduct Research: Collaboratively plan, design, schedule, and execute a range of qualitative and quantitative research methods including usability testing, user interviews, surveys, and field studies to gather insights on user needs, behaviors, and pain points.
• Operationalize research practice: Develop strategies for research planning, scheduling, moderation, execution, and documentation.
• Analyze Data: Synthesize research findings into clear, actionable insights and recommendations. Use data to inform design decisions and validate hypotheses.
• Collaborate: Work closely with product managers, designers, and developers to ensure user research is integrated into the product development lifecycle. Facilitate workshops and presentations to share research findings and drive user-centered design solutions.
• Advocate for Users: Champion the voice of the user within the organization by advocating for user needs and ensuring that their feedback is incorporated into the design process.
• Stay Informed: Keep abreast of industry trends, best practices, and emerging methodologies in UX research and design. Apply new knowledge to continuously improve research processes and techniques.
• Optimize process and tooling: Be a trusted advisor for streamlining our iterative design processes and make tooling recommendations to the business to support our initiatives while controlling costs.

Requirements

• Education: Bachelor's degree in UX Research, Human-Computer Interaction, Psychology, Anthropology, or a related field. Advanced degree is a plus.
• Experience: 3+ years of experience in UX research or a related field. Proven track record of conducting user research and providing actionable insights that drive product decisions.
• Skills: Strong proficiency in research methodologies and tools (e.g., remote and in-person usability testing, surveys, interviews, analytics tools). Excellent analytical and problem-solving skills. Proficiency in data analysis software (e.g., SPSS, R, Excel) is a plus.
• Communication: Exceptional verbal and written communication skills. Ability to present complex information in a clear and compelling manner to various stakeholders.
• Collaboration: Proven ability to work effectively in cross-functional teams. Experience collaborating with designers, developers, marketers, and product managers.
• Attention to Detail: Meticulous in research planning, execution, and reporting. Ability to manage multiple projects and meet deadlines. Experience with UX design tools such as Figma, Sketch, & Adobe Creative Cloud is a plus.

Nice-to-haves

• Experience with UX design tools such as Figma, Sketch, & Adobe Creative Cloud.
• Proficiency in data analysis software (e.g., SPSS, R, Excel).

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) savings plan with match