User Experience Researcher

$114,400 - $150,717/Yr

Unclassified - San Francisco, CA

Full-time

San Francisco, CA

About the position

As a User Experience Researcher, you will play a pivotal role in shaping new product innovation development from end to end. This includes engaging in upfront Discovery, product Development/Design, and go-to-market Commercialization. Your primary responsibility will be to validate new product innovation ideas through a combination of primary research, third-party research studies, and analysis of industry trends and best practices. You will support the senior research manager in designing, fielding, analyzing, and reporting findings from innovation-related primary research projects, which will encompass both qualitative and quantitative methodologies. In this role, you will partner with cross-functional stakeholders across technology, product innovation, and design teams to understand their key research and analysis needs. A critical aspect of your work will be to promote a "user-first" perspective on innovation within the organization, encouraging stakeholders to deeply understand the circumstances and needs of end users. Staying abreast of relevant audiovisual trends in innovation, technology, consumer behavior, and industry competitors will be essential to bring fresh thinking and a strong point of view to the team's innovation efforts. Your insights will directly influence the team's innovation strategy and go-to-market efforts, making your contributions vital to the success of the product innovation team.

Responsibilities

• Shape new product innovation development from end to end, including upfront Discovery, product Development/Design, and go-to-market Commercialization.
• Validate new product innovation ideas through primary research, 3rd party research studies, industry trends, and innovation best practices.
• Support the senior research manager in designing, fielding, analyzing, and reporting findings from innovation-related primary research projects (qualitative and quantitative).
• Partner with cross-functional stakeholders across technology, product innovation, and design teams to understand key research and analysis needs.
• Promote a 'user-first' perspective on innovation within the organization, encouraging stakeholders to deeply understand the circumstances and needs of end users.
• Stay abreast of relevant audiovisual trends in innovation, technology, consumer behavior, and industry competitors.
• Bring fresh thinking and a strong point of view to the team's innovation efforts.

Requirements

• Minimum of 4-7 years of experience in product innovation for a consultancy, agency, or an in-house innovation team, including deep experience with upfront Discovery and Development.
• Several years of experience assisting with or leading innovation-related consumer research (both quantitative and qualitative), including hands-on experience with research design, fielding, analysis, and reporting.
• Strategic thinking about innovation opportunities and suggesting recommendations based on primary research, 3rd party insights, and other market factors.
• High proficiency in PowerPoint and Excel (research report writing and chart/tables creation).
• High attention to detail, organized, and passionate about innovation.
• Strong personal interest in technology and audiovisual entertainment.

Nice-to-haves

• Experience conducting innovation-related UX research.
• Innovation concept design skills.
• Experience conducting primary research with B2B audiences.
• Bachelor's or Master's degree in Market Research, Business, Design, Statistics, Social Sciences, or another applicable field.