User Experience Researcher

Hewlett Packard Enterprise - Midvale, UT

Full-time - Mid Level

Remote - Midvale, UT

Computer and Electronic Product Manufacturing

About the position

Zions Bancorporation is redefining the experience of working in a financial institution, emphasizing a commitment to technology and innovation. With over 150 years of service to our community, clients, and colleagues, we are currently focused on expanding our digital presence through innovative technologies. The Digital Products and Strategy team is at the forefront of this transformation, and we are seeking a User Experience Researcher to join our team. This role is pivotal in discovering and building sustainable solutions for our customers. As a UX Researcher, you will leverage insights from observed customer behaviors to inform the design and development of systems that will directly enhance the lives of our customers. In this position, you will be responsible for planning and executing both generative and evaluative research, which includes formative and summative studies. You will create necessary artifacts in preparation for research and manage the participant pool, including sampling, recruitment, and onboarding of participants for various studies. Your role will involve running moderated usability studies, in-depth interviews (IDIs), card and tree sorting exercises, surveys, split testing, and unmoderated testing, whether live or remote. You will also be responsible for taking notes and moderating sessions, analyzing and synthesizing findings from multiple sources into actionable recommendations, and communicating these recommendations to cross-functional team members such as UX designers and product managers. Additionally, you will archive and accession research studies and artifacts in our repository, champion efforts to improve and document research processes, and perform other duties as assigned. This position offers a hybrid work schedule, requiring a minimum of one day per week in the office at the new Zions Technology Center in Midvale, UT.

Responsibilities

• Plan generative and evaluative research, both formative and summative research.
• Create necessary artifacts in preparation for research.
• Manage participant pool, sampling, recruitment, and onboarding of participants for studies.
• Run moderated usability studies, IDIs, card and tree sorts, surveys, split testing, unmoderated testing, live or remote.
• Take notes and moderate sessions during research studies.
• Analyze and synthesize findings and insights from multiple sources into actionable recommendations.
• Communicate recommendations to non-research cross-functional team members such as UX designers and product managers.
• Archive and accession research studies and artifacts in our repository.
• Champion efforts for improving and documenting research processes.
• Perform other duties as assigned.

Requirements

• Experience with basic user research qualitative methods such as 1:1 interviews, questionnaires, and lab observations.
• Experience with basic quantitative methods such as A/B testing, user analytics, card sorting, tree testing, and surveys.
• Experience in a product development context preferred.
• Experience conducting user research in an agile environment is a plus.
• Experience creating common user experience artifacts generated from actual user research: personas, value proposition maps, customer journey maps, and service blueprints.
• Experience communicating findings and recommendations to stakeholders and other non-researchers.
• Requires a bachelor's degree in humanities (like English or journalism) or a social sciences degree (history, human-computer interaction, psychology, human factors, cognitive science, or a related field).
• 2+ years of experience in integrating user research into digital product designs and design practices, conducting user research on web, mobile, and/or desktop.
• A combination of education and experience may meet requirements.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance
• Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training
• Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match
• Profit Sharing
• Competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products