User Experience Strategist I/II

$59,717 - $91,416/Yr

Navy Federal Credit Union - Winchester, VA

Full-time - Entry Level

Winchester, VA

Credit Intermediation and Related Activities

About the position

The position involves assisting in the formulation of user-centered design strategies and solutions for digital experiences, utilizing consumer insights and research. The role serves as a change agent within the organization, supporting peers in research and design thinking workshops while working under the supervision of higher-level peers on moderately complex projects.

Responsibilities

• Aid in the synthesizing of moderately complex user data from various sources, providing deliverables and support to lead strategists.
• Analyze the user experience by evaluating experiences end-to-end, seeking opportunities for improvement.
• Apply moderate analysis in support of member research and intelligence team (MRID) efforts with qualitative and quantitative user research.
• Assist business partners and researchers, designers, and experience owners to solve basic to moderately complex user experience problems.
• Assist lead strategists with the development of UX strategies spanning multiple channels, touchpoints, and contexts.
• Assist with defining project objectives - vision and strategy.
• Build relationships that help the user experience design definition effort succeed.
• Collect and assimilate customer data to assist with guiding user experience and design strategies.
• Originate new concepts, strategies or innovative approaches to user experiences and designs.
• Participate in the development and maintenance of experience and journey maps throughout the life cycle of projects.
• Participate in design thinking workshops, experience and journey mapping workshops, and alignment activities with cross-functional teams and leadership.
• Support basic to moderately complex projects and research initiatives within the business unit and/or across the organization.
• Support user experience teams with assignments across work streams.

Requirements

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals.
• Experience in researching, compiling, and documenting data, business processes, and workflow.
• Experience interpreting requirements into executable design solutions.
• Working knowledge of and/or experience with mapping of ecosystems, experiences, customer journeys, and service blueprints.
• Working knowledge of and/or experience with design thinking principles and techniques.
• Working knowledge of agile methodologies.
• Working knowledge of best practices for web and mobile-based content, tools, and forms.
• Working knowledge of design fundamentals, such as color theory, typography, and composition.
• Working knowledge of the processes of sketching, conceptual design, wireframing, prototyping, and usability testing.
• Working knowledge of user-centered design principles, visual design, user behavior, and interaction models.
• Effective cross-group collaboration and persuasion skills.
• Effective organizational, planning, and time management skills.
• Effective research, analytical, and problem-solving skills.
• Effective skill exercising initiative and using good judgment to make sound decisions.
• Effective skill in using data communications and storage.
• Effective skill maintaining accuracy with attention to detail while meeting deadlines.
• Effective verbal and written communication skills.
• Effective word processing and spreadsheet software skills.

Nice-to-haves

• Experience in Graphic Design, User-Centered Design/Human-Computer Interaction, Design Thinking, or the equivalent combination of education, training, and experience.
• Knowledge of web, mobile, and application design.
• Human Factors Institute Certified Analyst.
• Design Thinking Certification.

Benefits

• Highly competitive pay
• Generous benefits and perks
• Recognition as one of the best companies for various demographics and categories
• Hybrid workplace options