User Experience (UX) Designer (hybrid)

KW Property Management - Miami, FL

Full-time

Miami, FL

Real Estate

About the position

As a UX Designer for the US market, you will play a critical role in shaping the future of proptech, focusing on enhancing customer experience as a key differentiator in the global property management industry. You will be part of a small global UX design team and contribute significantly to the US Product team, driving UX design for US platforms and influencing customer insights.

Responsibilities

• Research and identify user & customer problems and derive best-in-class solutions based on data and qualitative insights.
• Manage complex stakeholder interactions, working closely with product, engineering, and business operations teams to propose the best solutions.
• Lead the end-to-end execution of product design within agile product development teams, including collecting insights, framing the problem, prototyping, concept testing, and gathering customer feedback for continuous improvement.
• Lead design for customer-facing sites and digital tools, as well as support internal teams in delivering great services.
• Partner with business stakeholders to define user experience strategies that achieve business goals and objectives.
• Assess and optimize the performance of new and existing products and services by leading usability testing and interpreting the data.
• Create user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to deepen the organizational understanding of users.
• Connect everything designed to customer needs and business goals, communicating the connection to the organization.
• Measure and assess customer satisfaction using quantitative and qualitative feedback mechanisms.

Requirements

• Experience leading UX design from insight through implementation and evaluation of both customer-facing and internal employee digital experiences.
• Experience leading design for web, desktop applications, and native mobile experiences.
• Proven track record of delivering market leading design solutions with strategic impact.
• Experience working with CX/service design focusing on the full customer journey including research/data gathering taking both physical and digital interactions into the design process.
• 5+ years of professional experience with a minimum of 5 years' experience of working with design.
• Bachelor's degree in Design, Human Factors Engineering, Interaction Design, Graphic Design, or related field; or commensurate experience.
• Experience using data and qualitative insights to identify trends and assess customer satisfaction.
• Fluent in English.

Nice-to-haves

• Experience with the application of cutting-edge technologies such as AI to drive better customer experiences.
• Experience in the real estate or homeowners' association industry.
• Experience with PropTech or FinTech.