User Insight Researcher

$85,000 - $110,000/Yr

Hyundai America Technical Center - Irvine, CA

Full-time - Mid Level

Irvine, CA

Professional, Scientific, and Technical Services

About the position

The User Insight Researcher at Hyundai America Technical Center (HATCI) is responsible for leading UX research initiatives to enhance the user experience of Hyundai, Kia, and Genesis vehicles. This role involves conducting UX sprints, collaborating with cross-functional teams, and utilizing data-driven insights to inform design decisions. The researcher will engage with stakeholders, analyze user data, and document findings to support the development of innovative automotive solutions in a fast-paced environment.

Responsibilities

• Run UX sprints for advanced vehicle development.
• Identify success metrics and listen to stakeholder/SME input.
• Design user testing and conduct requirement analysis.
• Track issue reports and draw insights from data.
• Lead regular UX sprint events with cross-functional teams.
• Define clear goals for each sprint to contribute to the design process.
• Refine discussion scope for long-term and short-term action items.
• Curate methods and produce instruments for evaluative research.
• Collect and analyze data from internal and external tests.
• Document processes and findings and communicate with stakeholders.

Requirements

• Master's degree in HCI or MBA.
• 3+ years of professional experience in the automobile industry.
• 5+ years of professional experience in UX research.
• Valid Driver's License with a satisfactory driving record.
• Evidence of work/course on HCI/UX foundations.

Nice-to-haves

• Experience with data visualization and information design.
• Familiarity with tools like MATLAB, R, or Python.
• Portfolio demonstrating excellent communication skills.

Benefits

• Zero-dollar employee premiums on medical, dental, and vision for employees and their families.
• 100% employer-paid disability and life insurance.
• Generous paid time off including vacation, sick leave, and holidays.
• A global environment that fosters diversity.
• Competitive salaries and retirement savings benefits.
• Flexible work hours and hybrid work schedule options.
• Access to health savings accounts and flexible spending accounts.