User Research Analyst - USDS

$86,555 - $135,111/Yr

Tiktok - Mountain View, CA

Full-time - Mid Level

Mountain View, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The User Research Analyst at TikTok's U.S. Data Security (USDS) division plays a crucial role in analyzing user data to support product development and business strategies. This position requires a strategic self-starter who can collaborate across various teams and manage multiple stakeholders effectively. The analyst will leverage data to empower decision-making and enhance user experience on the TikTok platform, ensuring the safety and satisfaction of U.S. users.

Responsibilities

• Acts as key analyst and partner for User Research team, including analyzing survey data and building user cohorts based on queries.
• Builds a working understanding of TikTok ecosystem, its customers, data infrastructure, and business goals.
• Analyze complex, high-volume, high-dimensionality data from varying sources using a variety of tools and data analysis techniques.
• Leverage TikTok user data to empower sales and product development for various stakeholders.
• Understands basic business performance and answers product and business questions to drive business actions.
• Identifies and evaluates the quality of different data sources used for key result/metric calculations.
• Operationalizes compelling self-service dashboards and tools.
• Reflects on the requirements or directions provided on a project idea to anticipate gaps and provides recommendations for improved delivery.
• Occasionally plans and facilitates stakeholder requirements sessions and leverage business perspective.

Requirements

• Bachelor's degree is required.
• 1-2 years experience in tech companies.
• Excellent data analytical skills, especially in SQL.
• Natural aptitude for translating data into insights and trends.
• Excellent communication and relationship building skills.
• Strong project management skills.
• Experience using scripted statistical software (R or Python) to analyze quantitative and qualitative data.
• Knowledge of inferential statistics, such as t-tests, ANOVA, and linear regression.

Nice-to-haves

• Experience designing surveys for large audiences (e.g. via Qualtrics).
• Experience in social media industry/artist collaboration is a plus.
• Candidates with statistics/computer science degrees are preferred.
• Good understanding of TikTok content ecosystem and social media trends.

Benefits

• Paid parental leave
• Health savings account
• AD&D insurance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• RSU
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching
• Paid sick time