NRG Energy - Houston, TX
posted 3 months ago
Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. We are seeking a talented Senior UX Researcher to lead impactful experience design research that enhances the customer experience across our digital products and services. As a trusted advocate for our customers and a key advisor for all of our Texas brands, you will gain a deep understanding of NRG's retail business goals to drive the strategy and execution of the user research program. Your role will be crucial in increasing engagement, conversion rates, retention rates, and online revenue. You will work collaboratively with Designers, Product Owners, Developers, and internal teams to strategize and develop solutions that deliver real business value to our customers. As the primary UX research contact, you will manage, analyze, communicate, and advise on actionable digital strategies based on research results.