User Researcher II

$94,560 - $158,870/Yr

Disability Solutions - Augusta, GA

Full-time - Mid Level

Augusta, GA

About the position

As a User Experience Researcher II at FIS, you will play a crucial role in shaping product direction and user-centered design within a dynamic fintech environment. This position involves conducting high-impact research to inform product strategies, collaborating with cross-functional teams, and driving actionable insights that enhance user experiences in digital banking and fintech products.

Responsibilities

• Contribute to product strategy by understanding product thinking and design.
• Employ a robust process by seeking feedback and prioritizing tasks to meet milestones.
• Lead high-impact research by defining, planning, and executing mixed-method research.
• Collaborate cross-functionally with product, design, and engineering teams from ideation to launch.
• Drive actionable insights by analyzing data and creating compelling presentations for decision-making.
• Influence product strategy by refining product experiences with new research insights.

Requirements

• 3+ years of experience conducting end-to-end UX research.
• Strong proficiency in UX research methodologies such as usability testing and surveys.
• Excellent communication skills to translate research findings into actionable insights.
• Proven ability to collaborate with cross-functional teams.
• Strong organizational skills to manage multiple research projects independently.

Nice-to-haves

• Bachelor's degree in Human-Computer Interaction, Psychology, Anthropology, Cognitive Science, or a related field.
• A master's degree is a plus.
• Experience in the tech or fintech sectors, such as banking or SaaS.

Benefits

• Comprehensive health plans
• 401(k)
• Growth opportunities for continued learning and development