User Researcher II
Fidelity National Information Services - Atlanta, GA
posted 3 days ago
About the position
FIS is a leading fintech innovator, empowering consumers and businesses with cutting-edge financial technology solutions. We champion diversity and innovation to advance the way the world pays, banks, and invests. If you're ready to embark on a journey of learning, growth, and impactful contributions in the fintech realm, we want to hear from you. The FIS Platform team operates as an incubated startup within FIS, with a mandate to create a world-class embedded finance platform. We have a fast-paced and fun group that believes strongly in customer-centricity and setting a high bar for everything we ship. As a User Experience Researcher II, you will play a pivotal role in shaping our product direction and user-centered design. If you're a collaborative, curious, and detail-oriented researcher, we want you to join our dynamic, fast-paced team.
Responsibilities
- Contribute to Product Strategy: Demonstrates a solid understanding of product thinking, product design, and execution, while also delving into learning about data science and experimentation.
- Employs a Robust process: Actively seeks and incorporates feedback to improve their work through iterations, and accurately estimate and prioritize to meet milestones and advance timelines.
- Lead High-Impact Research: Define, plan, and execute mixed-method research (qualitative and quantitative) to shape product strategies across banking and fintech products.
- Collaborate Cross-Functionally: Partner closely with product, design, engineering, and other teams from the early stages of ideation to product launch, ensuring that research insights drive innovative and user-centered solutions.
- Drive Actionable Insights: Analyze and communicate data through storytelling, creating compelling presentations that inform decision-making at all levels, from tactical improvements to strategic business directions.
- Influence Product Strategy: Continuously refine the product experience by bringing new research insights into the product development cycle, making a measurable impact on business and user outcomes.
Requirements
- 3+ years of experience conducting end-to-end UX research with a strong proficiency in one or two UXR methodologies, including usability testing, surveys, ethnographic studies, and concept testing.
- Strong communication skills to translate research findings into clear, actionable insights that inspire design and product innovation.
- Proven ability to work closely with cross-functional teams (design, product management, and engineering) to ensure that research is at the core of product development.
- Strong communication and organizational skills to bring data to life, ensuring your research influences key product decisions.
- A proactive mindset with the ability to manage multiple research projects independently while navigating ambiguity.
Nice-to-haves
- Bachelor's degree in Human-Computer Interaction, Psychology, Anthropology, Cognitive Science, or a related field. A master's degree is a plus.
- Experience in the tech or fintech sectors (e.g., banking, SaaS, mobile products) is highly desirable.
Benefits
- Impactful Work: Shape the future of digital banking experiences.
- Growth Opportunities: Continued learning, development, and leadership opportunities.
- Competitive Benefits: Comprehensive health plans, 401(k), and more.
