User Researcher & Senior User Researcher
UK Ministry of Defense - Weymouth, MA
posted 15 days ago
About the position
It is an exciting time for HM Land Registry as we continue on a major transformation programme. HMLR's ambition is to become the worlds leading land registry for speed, simplicity and an open approach to data. We are now looking for 3 User Researchers and a 2 Senior User Researchers to help us design, plan and carry out research to support and inform HM Land Registry digital services. User researchers design, plan and carry out research to support and inform HMLRs digital services. Your job is to collect insights about the needs and experiences of public digital service users, and help your team understand the people who use the services we provide, and so to build better government services. Your research will inform policy, strategy, service, content and interaction design, ensuring our services work well for users and achieve their policy intent. As a Senior User Researcher, you will shape how we scope, design and carry out research activities with users to help our teams build a deep understanding of the people that use their services. Your research will inform policy, strategy, service, content and interaction design, ensuring our services work well for users and achieve their policy intent. You will plan and lead research on larger teams and more complex services, working with product managers and service designers to help shape service propositions, whilst working directly with the Head of User Research and Lead User Researchers to align user research activity.
Responsibilities
- Design, plan and carry out research to support and inform HMLR's digital services.
- Collect insights about the needs and experiences of public digital service users.
- Help teams understand the people who use the services provided.
- Inform policy, strategy, service, content and interaction design.
- Shape how to scope, design and carry out research activities with users.
- Plan and lead research on larger teams and more complex services.
Requirements
- Experience in user research methodologies.
- Ability to analyze and interpret qualitative and quantitative data.
- Strong communication skills to convey research findings.
- Experience working in a digital service environment.
Nice-to-haves
- Experience in public sector user research.
- Familiarity with service design principles.
- Knowledge of accessibility standards.
Benefits
- Civil Service Pension with an employer contribution of 28.97%
- Flexible working options including full-time, part-time, and job share.
- Competitive pay and annual leave.
- Attractive pension options.
- Commitment to inclusivity and continuous learning.
