User Researcher

Augment Computing • Palo Alto, CA

370d • $175,000 - $250,000

About The Position

At Augment, we believe that to build world-class AI tools, we must have a deep understanding of the developers who use them. That's where you come in. As a User Researcher, you'll be at the heart of our product strategy, shaping how we craft solutions that empower developers and engineering teams across the globe. Your insights will directly influence key decisions, and you'll guide cross-functional teams in translating complex user needs into elegant, intuitive experiences. If you're someone who thrives on complexity and can see the patterns in seemingly chaotic feedback, you'll love this role. Your mission is to dive deep into the mindset of engineers and enterprise teams, uncovering their challenges, motivations, and desires. You'll turn those insights into action, helping us create tools that developers love to use-and that make them even more productive.

Requirements

• 5+ years of user research experience, ideally in enterprise software or AI products.
• Expertise in qualitative and quantitative research methods-able to dig into data and tell compelling user stories.
• Proven ability to influence product decisions with research insights.
• A creative, hands-on problem-solver who translates user feedback into clear solutions.
• Strong communicator, skilled at presenting complex findings to both technical and non-technical teams.
• Comfortable working in a fast-paced, startup environment and handling ambiguity with ease.

Nice To Haves

• Experience with AI or developer tools.
• Passion for improving developer workflows and experiences.
• Familiarity with tools for measuring user engagement and satisfaction in software.

Responsibilities

• Lead research efforts to uncover how developers and teams use our AI tools and turn findings into actionable product insights.
• Collaborate across teams to integrate user needs into product decisions at every stage.
• Design and execute research strategies that highlight pain points and areas for innovation in the developer experience.
• Conduct interviews, tests, and surveys to gather feedback and present it in ways that inspire action across the company.
• Advocate for users throughout product development, ensuring their needs are prioritized.

Benefits

• Flexible work hours
• Competitive salary & Equity. We recently announced our $227M funding raise
• Tools Stipend
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Unlimited Paid Time Off + Holidays. We focus on trust and ownership, not time in the chair
• Numerous company social events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Number of Employees: 51-100 employees