User Researcher

$124,000 - $155,000/Yr

Chime Capital - San Francisco, CA

Full-time - Mid Level

Hybrid - San Francisco, CA

Professional, Scientific, and Technical Services

About the position

Put members first - that's the User Research team's north star. We're seeking a User Researcher with at least 3 years of experience researching products that span the digital, physical, or service spaces to join our Banking Products User Research team. You'll be working on our mobile banking products and the services that support it by uncovering people's financial behaviors by collaborating with cross-functional stakeholders, specifically focused on our Spending experience team to understand people and their relationship with money. If you've ever wondered how digital, physical, and service products intersect with people and their financial lifestyle, the Chime User Research team might just be the best place for you. The base salary offered for this role and level of experience will begin at $124,000 and up to $155,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Responsibilities

• Conduct thoughtful research on company strategy, products, and services to help our growing base of members with their financial health.
• Work collaboratively with stakeholders from Product, Design, Marketing, and Analytics to understand our members and unearth problems we should be focused on.
• Develop mixed-method research studies that include the stakeholders in every step of the process, from study concept to insight delivery.
• Produce research artifacts that are human-readable and concise to inform what we're learning about members.
• Act as a champion for high-caliber user advocacy throughout Chime and champion our members first in all decisions.

Requirements

• At least 3 years of user research experience for consumer products that have digital experiences.
• Independently designed research studies that have positively influenced user needs and business metrics.
• Conducted research collaboratively and showed a passion for processes that engage stakeholders beyond research reports.
• Proficiency in communicating user research findings with cross-functional partners to drive impact.
• Experience conducting various research methodologies such as survey writing, survey analysis, user interviews, usability testing, journey mapping, diary studies and field studies.
• Excellent understanding of the strengths and shortcomings of different research methods, including when and how to apply them during development.
• Experience working in a startup environment. High-growth startups are a strong plus.

Nice-to-haves

• Master's degree or PhD in a related field is a plus.
• Experience in a Fintech organization is a plus.

Benefits

• A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location.
• Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit.
• Competitive salary based on experience.
• 401k match plus great medical, dental, vision, life, and disability benefits.
• Generous vacation policy and company-wide Take Care of Yourself Days.
• 1% of your time off to support local community organizations of your choice.
• Mental health support with therapy and coaching through Modern Health.
• 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents.
• Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• In-person and virtual events to connect with your fellow Chimers.
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress.