User Researcher

$124,800 - $135,200/Yr

Randstad - Peoria, IL

Full-time - Mid Level

Peoria, IL

Administrative and Support Services

About the position

The User Researcher role involves conducting in-depth research to understand user behavior and improve customer experiences across digital applications. The position requires a blend of analytical skills and interpersonal abilities to gather and interpret data through various research methods, including focus groups, surveys, and usability sessions. The User Researcher will collaborate with cross-functional teams to advocate for user-centered design and ensure that research findings are effectively communicated to stakeholders.

Responsibilities

• Conduct independent research on multiple aspects of products and experiences within Customer's Digital application portfolio.
• Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, customer satisfaction feedback, etc.
• Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment that are time boxed with clear specific deliverables.
• Understand and incorporate complex technical and business requirements into research.
• Advocate research findings to diverse audiences through written reports and in-person presentations.
• Create journey maps, user flows, personas, and service blueprints when needed.
• Synthesize research findings and deliver executive summaries to stakeholders.
• Interact with cross-functional teams and drive customer experience strategy and best practices to implement applications and platforms while maintaining a cohesive end-to-end experience.

Requirements

• Five or more years of experience and proven track record in User Research or other qualitative and quantitative research.
• 2+ years with unmoderated interviews.
• 3+ years experience consulting with stakeholders to prioritize research opportunities.
• Ability to effectively present research findings and recommendations to multi-level stakeholders.
• Experience integrating user research into product designs and design practices.
• Experience conducting research for complex digital applications such as ecommerce or other complex management software.
• Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.

Nice-to-haves

• 2+ years experience with UserTesting (the program used).
• Experience with Miro, Dovetail, Airtable, Camtasia or video editing skills.
• Links to research portfolio or work examples.

Benefits

• Health insurance coverage
• 401K contribution
• Incentive and recognition program