US Tech Solutions - Mountain View, CA
posted 6 days ago
Full-time
Mountain View, CA
Administrative and Support Services
About the position
The User Trust & Safety (Digital Ads) UX Researcher will conduct both qualitative and quantitative research to enhance ad personalization experiences and develop intuitive privacy controls within My Ad Center. This role involves collaboration across Ads teams to innovate and launch product concepts that prioritize user needs and experiences.
Responsibilities
- Partner with PMs, Engineering, and UX to scope and prioritize research needs that will help teams understand user needs, inform product design and strategy.
- Work with UX to translate research insights into validated design concepts and cohesive product and experience strategies.
- Represent the voice of the user in product team forums helping to build user empathy and ensure product decisions adequately meet user needs.
Requirements
- 7+ years of relevant UX research experience with a Bachelor's degree or 5+ years with a Master's degree in a related field.
- A portfolio demonstrating experience with a variety of research methods (usability testing, surveys, field studies, A/B testing, statistical analysis, etc.) and impactful contributions to product development.
- Demonstrated proficiency in both qualitative and quantitative research methods, with the ability to seamlessly integrate them to provide holistic insights.
- Experience with user interviews, usability testing, ethnographic studies, heuristic evaluations, and qualitative data analysis techniques (e.g., thematic analysis).
- Experience with survey design, A/B testing, statistical analysis, data visualization, and interpreting large datasets to identify trends and patterns.
- Familiarity with a range of UX research tools for conducting studies, analyzing data, and presenting findings (e.g., UserTesting.com, Qualtrics).
- Strong analytical and critical thinking abilities to identify research questions, design effective studies, and draw meaningful conclusions from data.
Nice-to-haves
- Advanced degree (Master's or Ph.D. preferred) in Human-Computer Interaction (HCI), Psychology (Cognitive, Experimental, Social), Human Factors, Sociology, Anthropology, or a related field.
