Usher (Part-Time)

$31,200 - $31,200/Yr

Spiegelworld - Las Vegas, NV

Part-time - Entry Level

Las Vegas, NV

501-1,000 employees

Administrative and Support Services

About the position

Spiegelworld is seeking a part-time Usher (Guest Service Agent) to join the team at Absinthe within Caesar's Palace in Las Vegas. The Usher will be responsible for creating a positive and inviting atmosphere for guests, delivering exceptional service, and engaging with them to ensure a memorable experience. This role requires strong communication skills and a people-oriented personality to effectively respond to guest needs, making it ideal for those with a passion for entertainment and guest service.

Responsibilities

• Identify and engage with potential guests through face-to-face interactions in a friendly, courteous, and professional manner.
• Efficiently scan tickets and escort guests to the correct seating location.
• Actively engage in our antiracist commitment and internal practices by participating in offered learnings, engaging in conversations around Equity, Diversity, Inclusion, and Accessibility, and helping maintain a safe and welcoming workspace.
• Demonstrate an in-depth knowledge of the venue including load-in/load-out and evacuation procedures.
• Check assigned section for cleanliness and assist in keeping the venue clean during, between, and after shows.
• Support guest and workplace safety by following established procedures.
• Visually sweep the venue for potential safety issues and lost/found items.
• Be aware of venue/house rules and enforce them in a courteous manner or escalate appropriately.
• Remain at assigned post throughout the event unless taking an assigned break.
• Notify supervisors and/or security of any unusual events, circumstances, missing items or alleged thefts.
• Keep all areas of work clean and organized.
• Perform all duties in accordance with departmental and Spiegelworld policies, practices, and procedures.
• Be a self-starter and able to work in a hectic fast-paced environment, while maintaining a professional, courteous demeanor.
• Perform all other job-related duties as requested.

Requirements

• A minimum of one (1) year of customer service experience is required.
• High School diploma or equivalent is required.
• Comfortable using a handheld device and two-way radio.
• Ability to work indoors and outdoors in a single shift.
• Strong work ethic with flexibility to work nights, weekends, and holidays.
• Ability to work independently and as part of a team.
• Effective communication skills in English, both written and verbal.
• Ability to remain calm under emergency situations with regards to guests and venue evacuations.

Nice-to-haves

• Experience in the entertainment or performing arts industries is preferred.
• Comfortable wearing company provided costumes for guest experiences.
• Ability to effectively assist with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
• Display an understanding of, sensitivity to, and appreciation for the diverse ethnic, socio-economic, disability, and genders of guests and co-workers.

Benefits

• Paid holidays
• Paid time off
• Employee discount