Utilities CX Technical Consultant, Senior Associate

$84,000 - $202,000/Yr

PricewaterhouseCoopers - Houston, TX

Full-time - Mid Level

Houston, TX

Professional, Scientific, and Technical Services

About the position

As a Senior Associate in Functional and Industry Technologies at PwC, you will play a crucial role in building secure digital experiences for clients, focusing on improving and developing applications for various devices. This position involves working collaboratively to solve complex business issues, utilizing enabling technologies across marketing, finance, and operations. You will be expected to demonstrate leadership qualities, critical thinking, and effective communication while managing technical resources and engaging with clients to enhance their technology landscape.

Responsibilities

• Work as part of a team to solve complex business issues from strategy to execution.
• Use feedback and reflection to develop self-awareness and address development areas.
• Delegate tasks to others, providing coaching and stretch opportunities.
• Demonstrate critical thinking and bring order to unstructured problems.
• Extract insights from current industry trends using a broad range of tools and techniques.
• Review work for quality, accuracy, and relevance.
• Choose appropriate tools for given situations and explain the rationale behind these choices.
• Seek opportunities for exposure to different situations and perspectives.
• Communicate straightforwardly and structure interactions to influence and connect with others.
• Build quality relationships by reading situations and modifying behavior accordingly.
• Uphold the firm's code of ethics and business conduct.

Requirements

• Bachelor's degree required.
• Minimum of 4 years of experience in a related field.
• Master's degree preferred in Computer and Information Science, Computer Engineering, Management Information Systems, or related fields.
• Certifications and/or technical implementation experience with applications like SEW SCM/SmartCX, SEW SMW, Oracle CC&B, SAP IS-U, CRM applications.

Nice-to-haves

• Experience as a technical lead or architect in implementing enterprise-level applications.
• Knowledge of Power and Utilities Industry trends, particularly in meter-to-cash processes and customer engagement.
• Familiarity with DevOps and CI/CD methodologies and tools.
• Experience in conducting client-facing technical workshops.
• Ability to create and review technical documentation for customer experience solutions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k plan
• Holiday pay
• Vacation pay
• Annual discretionary bonus