Utilities Service Specialist - Public Works

$42,661 - $63,045/Yr

City of Phoenix - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Executive, Legislative, and Other General Government Support

About the position

The Utilities Service Specialist position within the Public Works Department of the City of Phoenix is focused on providing exceptional customer service related to solid waste management. The role involves assisting customers over the phone and at transfer stations, handling cash transactions, and ensuring compliance with regulations. The ideal candidate will demonstrate a commitment to customer service and possess strong communication and computer skills.

Responsibilities

• Weigh vehicles entering the City's transfer stations and landfill, recording commodities.
• Maintain regular and reliable attendance.
• Assess applicable fees for services provided.
• Receive money and record charges for customers accurately.
• Handle cash and charge systems, ensuring daily balance reports are accurate.
• Ensure compliance with rules and regulations regarding waste dumping.
• Provide superior customer service with integrity and commitment to efficiency.

Requirements

• One year of customer service experience, preferably in cash handling or a large call center environment.
• Proficiency in computer skills and database navigation.
• Strong communication skills, both oral and written.

Nice-to-haves

• Experience in a solid waste customer service environment.
• Familiarity with solid waste software such as Weigh Master or Scale Scan.
• Ability to resolve customer concerns effectively.
• Experience with cash handling and credit card payment processing.

Benefits

• 401(a) retirement plan
• Commuter assistance
• Paid parental leave
• Health savings account
• Paid holidays
• Disability insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• Loan forgiveness
• Life insurance