City Of Aspen - Aspen, CO
posted 2 months ago
The Utility Billing Office Administrator is responsible for performing general utility billing related tasks for water and electric accounts. This includes the creation of monthly bill runs and daily final bill runs, as well as managing collections on all water and electric accounts. The role requires providing customer service that aligns with the organization's values and mission statement. The position operates under the general supervision of the Utility Billing Supervisor and is classified as non-exempt. The administrator will utilize various software and technology to create and manage billing processes, ensuring accuracy and efficiency in all operations. Key responsibilities include processing monthly and final bill runs, which involves creating service orders based on audit reports and managing the mailing of final bills for customers ending their utility service. The administrator will also handle collections by generating delinquency reports, sending out collection letters, and preparing year-end files for the Tax Assessor. Additionally, the role requires maintaining the customer account database, performing account research, and assisting with customer inquiries related to billing functions. The Utility Billing Office Administrator will also engage in cross-training activities, processing service orders and work orders, and supporting ongoing department projects related to billing systems and customer service. The position emphasizes the importance of upholding the City of Aspen's organizational values, which include service, partnership, stewardship, and innovation. The administrator is expected to demonstrate strong communication and interpersonal skills, as well as a willingness to learn and adapt to new technologies.