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UTILITY COLLECTIONS MANAGER
City of Wichita Falls, TX - Wichita Falls, TX
posted 4 days ago
About the position
The purpose of this position is to manage the activities of meter reading, customer service and utility collections. This is accomplished by overseeing the reading of meters, initiation and termination of service, preparation of accounts for billings, collection of all charges for utilities and refuse collections, assisting in coordinating activities with information systems and accounting, and overseeing the preparation of collection and delinquency reports. Other duties include answering questions regarding accounts, arranging for complaint investigations, granting specific types of payment arrangements, preparing and monitoring the annual budget and supervising and training new employees.
Responsibilities
- Regular and reliable attendance in compliance with given schedules is a mandatory requirement of this position. Schedules may be subject to change with or without advance notice.
- Manages customer service activities by interacting with customers on inquiries, accounts and payments, granting payment options, and other service related issues.
- Supervises meter reading and service functions by ensuring meters are read and re-read if necessary, scheduling read dates, and ensuring all materials and equipment are in good working order.
- Prepares and supervises utility billing operations by overseeing the preparation of water utility bills, monitoring payments and cashier activities, monitoring data entry, analyzing billing reports, and overseeing deposits and cash flow.
- Prepares and monitors the annual budget and staffing by participating in the hiring process, training employees, scheduling and assigning tasks, submitting budget requests, monitoring expenditures, managing costs of purchased items, approving requisitions, and regularly reviewing balances.
Requirements
- Over two years and up to and including four years of experience.
- High school graduation or GED equivalent supplemented by specialized courses/training equivalent to completion of one year of college.
