Utility Customer Service Representative I/II

$41,600 - $64,480/Yr

City Of Roseville - Roseville, CA

Full-time - Entry Level

Roseville, CA

Justice, Public Order, and Safety Activities

About the position

The City of Roseville is seeking a dedicated and customer-focused individual to join their Utilities team as a Utility Customer Service Representative I or II. This role involves providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive experience with utility services including electricity, water, wastewater, and refuse. The ideal candidate will possess strong communication skills and attention to detail, capable of handling a variety of customer concerns in a professional manner. This is a full-time position with a regular work schedule from Monday to Friday, 8 am to 5 pm.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues related to utility services.
• Ensure a positive experience for customers interacting with the utility services.
• Handle a variety of customer inquiries and concerns in a professional and courteous manner.

Requirements

• High school diploma or GED required.
• Possession of a valid California Driver's License by date of appointment.
• Bilingual skills are a plus.
• No prior experience required for Utility Customer Service Representative I; one year of clerical experience required for Utility Customer Service Representative II.

Nice-to-haves

• Supplemental coursework in accounting, office management, computer science, or related field is desirable.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Employee assistance program
• Vision insurance
• Life insurance
• Retirement plan