Utility Technical Application Engineer - Billings, MT or Missoula, MT

Border States - Fargo, ND

Full-time - Entry Level

Fargo, ND

101-250 employees

Food and Beverage Retailers

About the position

The Technical Application Engineer plays a crucial role in supporting the sales team by providing technical product support, conducting customer training, and ensuring high-quality service to clients. This position involves regular consultation with customers on product applications, troubleshooting, and contributing to the promotion of technical products and services offered by Border States. The engineer will also be responsible for maintaining an in-depth understanding of the power grid and assisting in product assessments and updates.

Responsibilities

• Provides technical, specific, or specialized product support for branches and customers.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Contributes to planning and sale of Border States' technical products and services and supports the promotion of Border States' agency and distribution lines.
• Contributes to in-depth, technically difficult conversations with consultants, customers, and employees related to product technology.
• Provides customers with timely follow-up on quotations, technical inquiries, and other requests.
• Provides continuous contact and interaction with customer's engineering staff and consultants.
• Leads customer and BSE employee training on new and existing technical product lines and applications in the specified product areas.
• Maintains an in-depth understanding of the power grid.
• Works with a broad range of products and services.
• Resolves complex issues related to product technology and assists the sales engineer and customer as needed.
• Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
• Provides field trouble shooting assistance, training, and information/documentation support.
• Conducts product application assessments including TCCM savings, elimination of duplicate items/material consolidation, alternative to materials, equipment, methods and practices, and regional, industry, and national standards for material, equipment, and apparatus.
• Performs product updates and new product launches of branches and customers as required.

Requirements

• 4-year technical or engineering degree or equivalent experience required.
• Knowledge and technical competence in understanding of electrical utility distribution and transmission systems preferred.
• Strong working knowledge of Microsoft Windows, Microsoft Office (Excel, Word, Access and PowerPoint), Internet, Email and SAP software preferred.

Nice-to-haves

• Excellent customer service skills include being competent, accurate, responsive, and engaged.
• Excellent interpersonal, written, and verbal communication and customer service skills preferred.
• Ability to effectively plan and organize.
• Excellent attention to detail and organizational skills.

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time
• Bonuses upon achievement of branch and company goals