UX Content Designer

$104,000 - $124,800/Yr

Robert Half - Torrance, CA

Full-time - Entry Level

Remote - Torrance, CA

Administrative and Support Services

About the position

The UX Content Designer will be responsible for creating user-focused digital experiences that address both business and customer challenges. This role involves collaborating with various stakeholders to design, write, edit, and test in-product content across multiple digital platforms, ensuring clarity and accessibility for users.

Responsibilities

• Lead content design for key program areas, becoming an expert on features, functionality, business objectives, and customer content needs.
• Collaborate with UX designers from project initiation through delivery, iterating on content and user flows.
• Conduct content discovery, including inventories, audits, and competitive research.
• Organize content to enhance discovery and accessibility.
• Write clear, accessible content such as tooltips, help text, navigation labels, dialogs, and onboarding flows.
• Determine when research is necessary and leverage insights to inform content strategy.
• Test, evaluate, and improve content by collaborating with UX researchers using analytics, customer data, A/B testing, and usability testing.
• Participate in content discovery workshops, surveys, and interviews alongside UX designers and researchers.
• Present well-reasoned content design decisions, advocating for user needs and fostering empathy across teams.

Requirements

• BA/BS degree in Journalism, Communications, Research, or a related field, or equivalent experience.
• Strong collaboration skills with an open and curious mindset.
• Excellent writing and editing skills, with a solid understanding of grammar and mechanics.
• Ability to align content with brand voice and tone.
• Experience with design tools, especially Figma.
• Proficiency in design thinking and human-centered design, including workshop facilitation.
• Strong time management skills and attention to detail.
• Flexibility and adaptability, with the ability to work through ambiguity.
• Ability to translate complex business requirements into clear, user-centered content.

Nice-to-haves

• Experience supporting UX content style guide development.
• Familiarity with Web Content Accessibility Guidelines (WCAG 2) and a commitment to inclusive, accessible content design.
• Experience working in agile development environments, including design sprints and using Jira for task management and user stories.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan